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It can be a challenge switching processes that have been in place for years, and that was exactly what was keeping NPC stuck in the past. NPC did all 50,000 memberships by hand. On their website, they provided a membership card that applicants would print out, complete by hand, and mail back to the NPC headquarters in Pittsburgh, PA along with a check.
The NPC administration team would then collect each mailed application and check and manually enter all of the handwritten information into a system.