As a small business owner, a large business owner, a CEO, or an entry level employee, we all know that efficiency is key to any job description. From NPO's to corporate juggernauts, if you aren't being prudent with your time, you are wasting money.
That being said, here are 5 online tools that will - without a doubt - make your work life easier, save you time, and relieve stress.recorded webinars for visual learners. These webinars include anything from Google Aps "How-To's" to security news. it's us. Even once a business launches a brand new website, it's crucial that they update the site and stay in tune with current online trends. This can take a considerable amount of marketing and research team hours not to mention a hefty budget. Enter, UserTesting.com. For a modest price, this reasonably priced tool allows you to see how real viewers interact with your website. Complete with audio as well as written feedback, a business can take the problems and obstacles encountered by real site visitors and implement a succinct solution. This puts an end to the guessing game as well as the waiting game involved in analyzing site traffic which can both quickly deplete funds. We recommend using this tool along side Google Analytics.
5. ZendeskZendesk is an online cloud-based tool to facilitate customer service excellence. If your company or organization deals with people in any way (if it doesn't.... please enlighten me), than Zendesk can help you organize and improve the process in which you respond to requests, complaints, and general comments from your customers. Zendesk allows your entire team to access incoming and outgoing communication with the public, and it has ticketing, assigning, and monitoring functionality to help your entire team track (and collaborate about) every component of the two-way communication. Many companies utilize Zendesk with their online forms. The days of multiple replies and conflicting responses are over. Aside from this practical cloud tool, Zendesk also does a pretty good job with communicating with their own customers (we should hope so!). There is support including real Zendesk employees on phone lines, prominent case studies and white papers, and even weekly informational webinars on customer service.
There you have it. I hope at least one of these tools is exactly what you have been looking for! Do you have any other favorite online tools or time-savers that I didn't mention? Please comment; I would love to hear your experiences with these kind of tools. Have you found that free services lack full integration or are you equally impressed with free services as you are paid subscriptions?
Internet Marketing Analyst
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